The Painful Path of QB Desktop to QBO
I’m interested in thoughts for anyone with a professional finance/accounting staff who has made the painful transition from QB Desktop to QBO (currently being “forced” due to Intuit’s waning support of QB Desktop). QBO is made for lay people with small, unsophisticated businesses who have limited or no understanding of true accounting systems. No accommodations have been made for nonprofits as if they do not exist. You are forced into the old school approach of assigning #s to the Chart of Accounts if you want to keep the account order you have carefully curated for readable financial statements (can’t drag accounts into desired position like in Desktop). The search function is complete garbage (why not model if after the strong search function in Desktop??). Functionality and editability is limited in every process. And don’t get me started about their Payroll add-on (which will be 3x as expensive as Desktop’s flat fee for payroll), which is even worse. Spent 6 hours one day on the phone with their customer service to resolve a single payroll issue and no one could solve it – we had to jerry-rig some time-consuming manual solutions. And a hundred other issues. Again, why not model the Payroll module on the Desktop version – it worked great and was fairly flexible. Sigh . . .