[Jennifer]

Good point, we have a similar issue because we are primarily a health care organization. We receive grants that cover a good portion of our services, but we also rely on earned income at set billing rates. Our grant cycle hasn’t been competitive in quite a few years, which means our grant income has remained static. In order to increase billing revenue we either have to decrease the number of missed billing opportunities, or conduct more billable visits – which is difficult when you are already understaffed and staff caseloads are extremely high.